Orders and shipping are fulfilled by theprintspace. Please visit their website for details about their Terms & Conditions.
Can I return my prints/frames?
Unfortunately, due to the custom-made specifications of each product, prints can only be returned for refund if arriving damaged or defected. If a print is damaged, or the order is in some way defective, theprintspace will send a replacement print free of charge, and cover the delivery costs of a replacement. Alternatively, if you request a refund instead, theprintspace will honour this. Once the print has been received and inspected at their studio, confirmation will be sent your way accordingly.
From theprintspace's T&Cs:
8. OUR WARRANTY FOR GOODS
8.1 Your rights in respect of defective goods. We warrant that on delivery any goods which are goods shall:
8.1.1 conform in all material respects with their description and any relevant specification in the Order Form; 8.1.2 be free from material defects in design, material and workmanship; 8.1.3 be of satisfactory quality (within the meaning of the Sale of goods Act 1979); and 8.1.4 be fit for any purpose held out by us.
8.2 No liability for the goods failure to comply with warranty. We will not be liable for the goods failure to comply with the warranty in clause 8.1 if:
8.2.1 you make any further use of such goods after giving us notice of a defect; 8.2.2 the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice; 8.2.3 the defect arises as a result of us following any drawing, design or specification in the Order Form supplied by you; 8.2.4 you alter or repair the product without our written consent; or 8.2.5 the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
We will not provide a refund or replacement in respect of any matter that arises under this clause.
9. REFUND/REPLACEMENT OF GOODS
9.1 Refunds. If the following occurs, we’ll offer a full refund or redeliver replacement goods the next working day:
9.1.1 the goods are damaged (not as a result of clause 8.2); 9.1.2 the goods do not conform with the warranty in clause 8.1; or 9.1.3 the goods do not match the file uploaded within a reasonable tolerance allowed as per industry standards.
9.2 Evidence to support return. Any claims for a refund as per clause 9.1 must be supported by the return of the damaged product and a valid receipt.
9.3 Your rights if there is a defect. If a product has a defect or other issue which is our responsibility, we shall request return of the product (if possible) and if we accept responsibility we shall, at our discretion:
9.3.1 repair the defect and redeliver to you at no additional cost to you; or 9.3.2 reprint the Image and redeliver to you at no additional cost to you; or 9.3.3 cancel the order and refund you in full. If the order is redelivered you, you shall not be charged for any additional costs for reprinting and redelivery.